3 Steps To Recruiting, Training, and Delighting Volunteers

Recruiting, training, and retaining student volunteers at concession stands at events can play a significant role in the success of your operation. Not only can these volunteers help provide essential support, but they can also help create a positive and engaging atmosphere for customers. Here’s a step-by-step guide on how to recruit, train, and delight student volunteers for your concession stand.

Step 1: Recruitment

Create a Volunteer Information Sheet: Put together a one-page sheet of information about your concession stand, the volunteer role, and the benefits of volunteering. Share it with schools, youth groups, and other organizations that have students who might be interested in volunteering.
Utilize Social Media: Spread the word about your volunteer opportunities through social media platforms like Facebook, Twitter, and Instagram. Make sure to include information about the volunteer role, requirements, and application process.
Advertise through Local Bulletin Boards and Newspapers: Place posters or flyers in local schools, community centers, libraries, and other places where students might be looking for volunteer opportunities.
Partner with Schools: Partner with local schools and youth groups to recruit volunteers. Encourage teachers and leaders to spread the word to their students and promote the opportunity through their networks.

Step 2: Training

Develop a Volunteer Handbook: Create a handbook that outlines the responsibilities and expectations for volunteers, as well as the policies and procedures for the concession stand.
Provide On-Site Training: Provide volunteers with hands-on training at the concession stand to ensure they understand their role and are able to perform their duties effectively.
Assign a Mentor: Assign a mentor or supervisor to work with volunteers and provide ongoing guidance and support.
Offer Feedback and Recognition: Provide volunteers with feedback and recognition for their contributions. This can help keep them motivated and engaged in their role.

Step 3: Delighting Your Student Volunteers

Offer Flexible Scheduling: Allow volunteers to choose the shifts that work best for them, so they don’t feel overburdened or stressed.
Provide Snacks and Refreshments: Offer snacks and refreshments to volunteers during their shift to help keep them energized and focused.
Give Back to the Community: Consider making a donation to a local school, youth group, or charity for every shift worked by a volunteer.
Show Your Appreciation: Show your appreciation for your volunteers by recognizing their contributions, offering gifts or rewards, and expressing your gratitude.

In conclusion, having a team of well-trained and motivated student volunteers can greatly enhance the customer experience and boost the success of your concession stand. By following these steps, you can ensure that your volunteer program is effective, efficient, and enjoyable for everyone involved.