Concession online ordering and pickup at rural sports venues can be a challenging task, but with the right approach, it can be streamlined and made more efficient for both the concession and the fans. Here is a step-by-step guide on how to streamline concession ordering and pickup for rural sports fans:
Step 1: Implement a mobile ordering and payment system.
This allows fans to place their orders and make payments directly from their smartphones, which can be more convenient for fans and also speed up the transaction process. This can be done by using a third-party application or by developing your own.
Step 2: Offer digital payment options.
Digital payment options such as QR codes, NFC payments, or mobile wallets can reduce the need for fans to handle cash and also reduce the risk of errors. This can also be integrated with the mobile ordering system.
Step 3: Create designated pickup locations.
Create designated pickup locations for fans to collect their orders. This can be done by creating a separate area within the venue or by using an existing area such as the concessions stand. This will help to reduce the time fans spend waiting in line to place their orders and also reduce congestion at the concession stand.
Step 4: Provide clear signage and instructions.
Provide clear signage and instructions on how to place and pick up orders. This can be done by displaying information on the school’s or booster club’s website, on social media, or by using in-venue signage.
Step 5: Train staff on the new system.
Train staff on the new system, including how to place and fulfill orders, how to handle digital payments, and how to handle any issues that may arise.
Step 6: Monitor and analyze the system.
Monitor and analyze the system to identify any issues and make adjustments as needed. This can be done by tracking customer data and analyzing sales figures.
Step 7: Promote the new system.
Promote the new system to fans by using social media, flyers, posters, the PA system, and other marketing strategies, This can be done before, during, and after the event, to keep the fans informed about the new ordering and pickup system.
In conclusion, by implementing a mobile ordering and payment system, offering digital payment options, creating designated pickup locations, providing clear signage and instructions, training staff, monitoring and analyzing the system, and promoting the new system, rural concessions can streamline the concession ordering and pickup process and make it more efficient for both the venue and the fans. This can help to reduce wait times, increase sales and improve the overall fan experience. It’s important to keep in mind that the customer experience is one of the most important aspect of any business, and by streamlining the ordering and pickup process, concessions can create a more enjoyable experience for their fans.