Concession stands at rural sports events play a vital role in enhancing the overall fan experience. Not only do they provide delicious snacks and beverages, but they also generate a significant portion of revenue for the venue. However, operating a concession stand can be a complex and challenging task, especially when it comes to recruiting and training volunteers. With the right planning, preparation, and execution, you can create a successful volunteer experience that not only benefits your concession stand, but also contributes to the overall success of the event. In this blog, we will explore the secrets to a successful volunteer experience and provide step-by-step strategies to help you achieve your goals.
Volunteers play a crucial role in the success of concession stands at events, especially in rural areas. They are the backbone of your concession stand, helping with operations and ensuring that customers are satisfied with their experience. However, managing volunteers can be a daunting task, and without proper planning, preparation, and execution, the volunteer experience can become chaotic. In this blog post, we’ll explore the secret to a successful volunteer experience at your concession stands.
Step 1: Plan
The first step to a successful volunteer experience is planning. You need to plan ahead of time to ensure that you have enough volunteers to help with the concessions. You should also take into consideration the skills and qualifications of each volunteer. For example, you may need to allocate some volunteers for specific tasks like handling cash or operating the grill. Additionally, it’s essential to create a volunteer schedule to ensure that volunteers know when they are expected to arrive and what tasks they will be assigned to.
Step 2: Preparation
Preparation is key to a successful volunteer experience. Before the event, make sure to brief the volunteers on their roles and responsibilities. Provide them with training on how to use equipment and how to handle customer service. Additionally, make sure to have all the necessary supplies and equipment on hand, such as cash registers, change, utensils, and food. Providing volunteers with a clear and organized workspace will ensure that they are able to perform their duties effectively.
Step 3: Execution
The execution of the volunteer experience is where everything comes together. Make sure to greet and welcome volunteers when they arrive, and assign them to their designated tasks. Encourage open communication between volunteers and provide them with a positive and supportive work environment. Furthermore, provide incentives for volunteers to stay motivated and engaged, such as refreshments, snacks, and thank-you gifts.
By following these steps, you can ensure that the volunteer experience at your concession stands is successful and enjoyable for everyone involved. Planning, preparation, and execution are essential in ensuring that volunteers are well-equipped and motivated to provide the best possible experience for customers. By providing volunteers with a positive and supportive work environment, you will not only retain volunteers but also attract new volunteers who are eager to help at future events.